Member Services Director-Chilcare

YMCA
Hourly
$21.47
How to Apply
Apply Online
The YMCA of Pierce and Kitsap Counties is seeking a Membership Director to join child care our team.
Job Description

The Membership Director is responsible for administrative support of our child care sites and families. This includes responding to inquiries about our year-round child care programs. In this role, you will focus on providing exceptional customer service and ongoing software support.

Qualifications

You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.

I have a Bachelor’s degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development. 

I love working with people.

I know how to give great customer service.

I am organized, and proactive and know how to get things done.

I am comfortable on a computer and can troubleshoot easily and have a strong understanding of Microsoft Office, specifically Excel. 

I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events

Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required. 

Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Essential Functions

Direct and organize the child care memberhip team with a focus on member experience and retention.

Coordinate and support program and membership enrollment and systems in support of member experience.

Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.

Track and utilize data to drive staffing schedule and experiential decisions.

Distribute results, organize, and maintain reports.

Supervise all aspects of membership accounting and processes to include all transactions.

Key liaison to Association Engagement Center.

Cause-Driven Leadership Competencies

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

Required Certifications

Benefits: 

Medical, Dental, and Vision benefit plan options

YMCA paid Life and Long-term Disability Insurance 

Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings

Accrual of 15 days of paid vacation (vacation accruals increase with years of service)  

8 paid Holidays/Floating Holidays per year

Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year

Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center 

Professional training, education and certification opportunities

20% discount on YMCA programs, childcare services and merchandise 

Public Service Loan Forgiveness eligibility for Full-Time employees